RETURNS POLICY
User’s rights to return goods are protected under the Consumer Contracts Regulations 2013.
You are entitled to cancel your order and return your goods within 14 days for a refund, excluding a 10% handling charge. Handling charge is to cover the cost of an inspection to ensure goods are in a saleable condition and returned to our stock, shipping costs and merchant service charges.
To return your goods to us you need to either contact us by email: info@thebottlewarehouse.co.uk or telephone 0845 3194805 and quote your order number. Your refund will be processed within 10 working days from receipt of the goods. The cost of the return will be covered by the customer. It will be your responsibility to use a trackable and fully insured carrier service to return the goods.
In the event that goods have been used or are not returned in a saleable condition they will be returned to you. it will be the responsibility of the customer to cover the cost of the return.
This cancellation policy does not affect your statutory rights when we are at fault.
Any goods returned must be unused and in a saleable condition.